Thank you for shopping at Flosmore®, we value customer satisfaction as always. We ship to the US via Amazon Express, FedEx, UPS, and USPS. All water flosser orders are signature required to avoid unattended drop-off. Your orders are sent directly to our US-based fulfillment centers for immediate processing and we provide a tracking number via email for you to check on your order status at any time.
| Cost | Estimated delivery timelines | |
|---|---|---|
| 48 contiguous states | FREE | 5-7 days |
| Alaska and Hawaii | $15 | 7-10 days |
Order process:
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 2 business days, Express orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays.
Estimated time Arrival:
In-Transit time starts when your order has been shipped and does not include standard processing time applicable to the shipping method selected at the time of checkout. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to our Shipping Policy or the Shipping chart above.
Flosmore® is not responsible for applicable customs fees, import duties, taxes, or any other charges.
Order Tracking:
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that, you will be able to track your order by clicking the tracking link in your shipping confirmation email. Please allow up to 2 business days for your tracking number to activate.
Your shipment is insured:
With signature confirmation, your parcel is worry-free from unattended drop-off. In addition, insurance is included on all water flosser orders for no extra charge, which covers up to $1000 worth of accidental loss or damage to your shipment while it is in the possession of the shipping carrier.
Order Cancelation/modification:
You can cancel your order before the package is shipped free of charge. However, if the package has already been shipped out, you need to pay a $10 shipping fee for canceling your order. If your order has already been shipped and your shipping address needs to be edited for any reason, we will try our best to accommodate and a $10 redirecting fee will apply.
International orders:
🚚 STANDARD SHIPPING
| Orders Under $125 | $15.00 | 12-15 Days** |
| Orders Over $125 | FREE*** | 12-15 Days** |
✈️ EXPRESS
| All orders | $25 | 7-9 Days**** |
All orders outside of the US are dispatched from our China warehouses. Please be aware that local taxes and duties may apply to you (including import taxes, duty, customs, brokerage fees, etc). Shipping times can be affected by variable customs clearance times or public holidays. If your country is not listed above, please email us before placing the order.
Please contact us if you have any questions or specific requests and we will do our best to ship your order to you as soon as possible.
Address: Block 1, Geya technology building, Guangming new district, Shenzhen, Guangdong, China.
Email: iori@flosmore.com
Tel: +86 13723499254